MemoraFlow

MemoraFlow ("we", "our", or "us") is committed to protecting the privacy of you and your members. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our membership management platform.

1. Who We Are

MemoraFlow is a membership management platform designed for gyms, studios, clubs, and any organization that manages recurring memberships. We help you track members, manage plans, record payments, and send timely reminders — all in one place.

2. Information We Collect

We collect two types of information:

a) Information you provide

Business name, owner name, email address, and phone number when you register
Member details you add: names, contact numbers, plan assignments, join dates, and payment records
Subscription and billing information for your MemoraFlow account
Messages you send us via email or WhatsApp

b) Information collected automatically

Device type, browser, and operating system
IP address and approximate location
Pages visited, features used, and time spent on the platform
Error logs and performance data to improve reliability

3. How We Use Your Information

To provide and operate the MemoraFlow platform
To send member reminders, expiry alerts, and plan notifications on your behalf
To process payments for your MemoraFlow subscription
To respond to your support requests via email or WhatsApp
To improve platform features and fix bugs
To send you product updates, new features, or important notices (you can opt out)
To comply with legal obligations

4. Your Members' Data

Member data you enter into MemoraFlow (names, contacts, payment history) belongs to you. We act only as a data processor for this information. We do not sell, share, or use your members' data for any purpose other than delivering the service to you. You are responsible for obtaining any necessary consent from your members to store and process their information.

5. Data Sharing

We do not sell your data or your members' data to third parties. We may share data with trusted service providers (e.g., cloud hosting, payment processors) strictly to operate MemoraFlow, under confidentiality agreements. We may also disclose data if required by law or to protect the safety and rights of our users.

6. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will delete your data within 30 days, except where retention is required by law. You can request deletion at any time by contacting us.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure data storage, and access controls to protect your data. No system is 100% secure, but we take every reasonable precaution to keep your information safe.

8. Your Rights

You have the right to:

Access the data we hold about you
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications
Export your data in a portable format

To exercise any of these rights, email us at hello@memoraflow.com.

9. Cookies

MemoraFlow uses essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies. You can control cookies through your browser settings, though disabling essential cookies may affect platform functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of MemoraFlow after changes means you accept the updated policy.

11. Contact

If you have any questions about this Privacy Policy, please contact us:

Email: hello@memoraflow.com
WhatsApp: +91 83412 01998